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by wood_spirit 185 days ago
You get what you measure. The bot might be really bad and customers close the chat and it gets counted as success etc.
1 comments
rajvarkala 185 days ago
The same applies to human agents as well. Humans are incentivised differently ? How?

The same oversight mechanism that applies to humans cannot correct the flaws of AI agents?

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wood_spirit 185 days ago
Except the meta reason for employing AI for these use cases is to stop employing the humans?
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