[malux85]

This is the problem with this, in simple cases like “you add N employees” then you can vaguely approximate it, like they do in the article.

But for anything that’s not this trivial example, the person who knows the value most accurately is … the customer! Who is also the person who is paying the bill, so there’s strong financial incentive for them not to reveal this info to you.

I don’t think this will work …

[rajvarkala]

I often go back to customer support voice AI agent example. Let's say, The bot can resolve tickets successfully at a certain rate . This is capturable easily. Why is this difficult? What cases am I missing?