[jcims]

> Lufthansa

I had to walk away from a $600 ticket that I booked at the last minute b/c in the 30 seconds between the time I paid for the ticket and the time the booking returned, the connecting flight filled up and I had to wait a day I didn't have for the next one. Couldn't get a single consideration from anyone, they said they couldn't cancel the ticket b/c the first leg was still available. Just had to walk away from the money and find another airline.

I'm sure it happens on every airline but man I was pissed. They go to the bottom of the list until the next tomfoolery occurs.

[kelnos]

Where do you live? In the US and EU at least (and presumably other places), you can cancel within 24 hours, no questions asked, for a full refund.

[jcims]

I was in Dusseldorf headed to Budapest and I spent two hours with ticket agents, call center folks and Amex travel and couldn’t get any motion.

They said the complicating factor was that the flight out of DUS was still available. ¯\_(ツ)_/¯

[rottencupcakes]

I had paid $150 or so for a extra legroom seat (on lufthansa). They did some last minute tomfoolery and my seat changed on my phone as I boarded the plane.

I was now not even in a premium economy row, but just a normal seat. I tried telling the flight attendant, who gave no shits - she just said "the plane isn't full, sit anywhere when we are in the air."

Fine, I found a premium economy aisle (still no extra legroom exit row seat, but whatever), and then filed for a refund when I landed.

They responded to my request for a refund with a form letter apologizing, but no refund. Then ignored any follow up. I had to do a charge back (no joke).

Them:

> I hope this message finds you well. I am writing to sincerely apologize for the seating issue you experienced during your recent flight. I understand that you requested an exit row seat and were not able to be accommodated, which is understandably frustrating.

> We strive to honor all seating preferences, and I regret that we were unable to meet your expectations in this instance. Please know that your feedback is important to us, and we will review our seating allocation processes to prevent similar situations in the future.

> Thank you for your understanding and patience. If there is anything further we can assist you with or if you have any other concerns, please don’t hesitate to reach out.

> We hope that you put your trust in Lufthansa and partners also in the future and continue to fly with us.

Me: This wasn't a seating preference, I paid $130 to reserve this seat. This is something I purchased. I'd expect you'd at least issue a refund and extend me some sort of credit to make up for this.

Them: crickets

[jcims]

It's wild. It's basically just straight up theft wrapped in layers of disclaimers and circumstances.