[jen20]

To give my own anecdata to counter yours: every time I've flown with children on United they've gone out of their way to make it straightforward. The only better airline I've encountered for it is Virgin Atlantic, which is, to be fair, better at everything.

[kelnos]

Interesting; I just flew Virgin Atlantic for the first time a week ago (SFO->LHR) and found the experience aggressively mediocre. Reservation management and check-in experience with their app was the hottest of hot garbage, boarding was slow, in-flight meal below average, general comfort just kinda okay. No complaints about the crew, at least.

I generally fly United (while they are also aggressively mediocre, they mostly fly direct to the places I need them to, and their pricing is generally good on the routes I take), and I'd honestly rate United higher than Virgin Atlantic, which surprised me. Maybe my single experience was a fluke, but it was a really bad first impression.

And I say this as someone who absolutely adored Virgin America back when it existed. Bizarre that the two could be so different.