[rgovostes]

Yeah, and there's no search field, either. Surely, this is my misunderstanding and I should click the "Show Help" icon for a product tutorial, right? This pops up a window saying:

> Now Assist offers real-time guidance and support for users seeking help with Virtual Agent. This feature’s generative AI skills blah blah blah

Ok...? There is no input box to interact with "Now Assist" or the "Virtual Agent", it's just like a marketing blurb for some other feature.

[dwood_dev]

F500, we have a pretty custom ServiceNow, but all I do is put the ticket or any other identifier in the search box and go. Takes 2 seconds to be in the ticket. Granted, that interface sucks too, but I suspect your main problem is internal to your org and the people that configured your ServiceNow.

[janstice]

Your system was configured by muppets if you don’t have a search box - it’s a massive beast that like all enterprise-grade software is a toolbox for you to bend to your will, but the downside is that if your configuration people don’t have empathy for the users (and looking at you especially, contract architects) you end up with a system that is optimised for whoever talks with the vendor, and not for anyone else.

[T0Bi]

What? Unless someone actively removed the search field, you should have quite a big search field in the top right corner, where you can basically search for anything you'd need.