[basket_horse]

These companies exist because non-tech companies building in-house software for their complex workflows also tend to run millions over budget and create brittle, bespoke software.

Also, I wouldn’t put Palantir in the same bucket as Workday and ServiceNow. It’s expensive, but it does work.

[msy]

So now 'professional management' bring in these firms and instead run hundreds of millions over budget to create brittle, bespoke software. It's profoundly damning on our industry that decades of software development later most productivity gains stopped at about the point Excel and email became widespread. Software has eaten the world('s budgets) with little to show for it. No wonder all these parasites are so excited about AI, another whease to flog to naive orgnaisations that will inevitably spiral in cost, deliver nothing of value and suck more budget from anything useful. Then sell them 'cybersecurity' and 'observability' on top because now their security is Swiss cheese.

[basket_horse]

I empathize with you, but it’s also worth saying that not all firms are the same. Just as not all in-house teams are the same. There are good ones and bad ones. Even inside firms there are good teams and bad teams. Enterprise software is complex and good software engineers are expensive. These projects are delayed and go over budget because their complexities are grossly underestimated.