[parisidau]

I do have backups of most data, including photos, but there are things you can't backup like shared actively edited iWork documents, and things like that. I can rebuild from it, but it's still a shitshow and my very expensive devices are bricked.

[holigot]

What a nightmare - hope everything will end well.

Concerning all those 'bricked' devices it would be really nice to get some more details concerning the 'block'.

Can you use your iPhone to call someone, can you use your MacBook overall? Login, use Apple Passwords(!), looking at photos within photos app and so on...

Or are all those devices completely locked?

[xigoi]

> there are things you can't backup like shared actively edited iWork documents

If they’re shared, surely someone else can still access them?

[parisidau]

Apple (via Executive Relations) says they won't do anything. Guess I'm stuffed.

[Aachen]

What's an iWord and why can't it be backed up?

[thih9]

Nobody said iWord.

[Aachen]

My apologies, I see I've misread it. Still don't know what iWork is. Surely what the question referred to was obvious

[parisidau]

Here, I Googled it for you https://www.apple.com/iwork/

[Aachen]

Oh, so I did understand correctly that it's Apple's version of Word etc.

My question was why one can't back up one's data though. I'm even more confused now that I know it refers to Pages/Keynote/etc. since those have always been file-based so far as I've seen from classmates who used it. Surely even Apple allows downloading your documents and spreadsheets from whatever storage front-end their live editing server uses?