[Teckla]

Personally, I've grown bored with the apple store and don't have a reason to visit any longer...

My family owns one Mac and two PCs. When the Mac needed some minor servicing, the value of a local Apple Store became really apparent: we called, made a same-day appointment, went in, had the Mac serviced, and left happy customers in a very short period of time.

When a PC problem occurs, I call, wait on hold, slowly convince the technical support person whose first language isn't English that it needs to be shipped back for servicing, pack it up, label is properly, drive to a FedEx or UPS shop, ... it goes on and on, and it's a real hassle. Also, very stressful: who knows if you'll ever actually see your PC again? Even if you do, who knows when it'll come back?

My PC is due for replacement. Now that I'm older and have a family and many responsibilities, I'm willing to pay a premium for fast, hassle-free, local service. I'm not yet 100% sure I'll switch to Mac, but I might... and that's in large part because there's a few local Apple Stores near by.

[bangbang]

I agree. This is a great reason to by a mac. It would be nice if the competition did this too.

I don't get why are so offended that another store is similar to one they like. It's just an electronics retailer.