[jseliger]

I wonder if it would be worthwhile for them to sell support as a service—say, $25 or $29 per support call. I suspect a lot of people who are locked out of their accounts for whatever reason, even temporarily, would pay for this.

[Evbn]

Facebook will automatcally send you a password reset link if you mistype your password or sneeze while trying to login. Anyone who gets locked out of their Facebook account is certainly not competent to operate a telephone.

[k-mcgrady]

I think he means if Facebook locks you out/suspends your accounts, not that you've forgotten your password.