[ainsleyb]

This is a severe lack of customer service. The least that can be done is a quick shutdown of the site until there's a good fix, an email to all customers (since legally they have to disclose the breach: http://en.wikipedia.org/wiki/Security_breach_notification_la...), and a thanks out to whomever reported the issue.

If you make a mistake, own up to it. Honesty is the best key to building a business, and I'm sure they've at least lost the HN trust for any product in the future.