[oneeyedpigeon]

> Some will feel belittled and undermined.

This has always frustrated me. You wouldn't go to a doctor, hear that you need an appendix removed, and feel "belittled and undermined"!

The 'problem' (it's a problem from my pov) is that clients simply think they know better when it comes to digital/computer/online stuff. They're used to browsing the web, so they think they know what a good website is. They know how to write a letter in MS Word, so they think they can write good web copy. Etc.

[ryandrake]

> You wouldn't go to a doctor, hear that you need an appendix removed, and feel "belittled and undermined"!

It happens more than you'd think, even in the HN comment section! Go to any thread where the topic is medical or diseases. Plenty of people distrust their doctor and advocate going to the doctor with your own crackpot theory you "researched" on WebMD. There's a huge anti-credential streak, even here. A lot of people see professional service providers of all kinds as "mere gatekeeping implementors of my own ideas" rather than experts in the field.

[Veen]

A lot of it is internal politics. As a consultant, you see the tip of the iceberg. There may be rational reasons for seemingly irrational decisions that you're not privy to. Your contact's boss wants it done some particular way, so your contact insists on doing it that way. Or your contact has recommended doing it some way internally, and they don't want to be made to look a fool by an outside consultant. Etc.

[ChrisMarshallNY]

That’s the topic of this classic post (Beans and Noses, by Jared Spool): https://archive.uie.com/brainsparks/2011/07/08/beans-and-nos...

[ChrisMarshallNY]

There’s a site that collects stories about experiences like this. It used to be called Clients From Hell, but got absorbed into a bigger site, called Not Always Right[0]. I suspect some of the stories are apocryphal, but it can be entertaining.

[0] https://notalwaysright.com/

[scott_w]

> This has always frustrated me. You wouldn't go to a doctor, hear that you need an appendix removed, and feel "belittled and undermined"!

Many people absolutely do. Hell, look at the number of people who refused to take a safe and effective vaccine during a pandemic!

> The 'problem' (it's a problem from my pov) is that clients simply think they know better when it comes to digital/computer/online stuff.

I must also say there is definitely a reasonable point to challenge your doctor. While they're an expert, they're still human. As a software engineer, I expect my non-expert colleagues to challenge me, and I've come up with better ideas as a result.

As a real-life example, I'm currently trying to get treatment for my Morton's neuroma (foot-nerve issue). The orthopaedic consultant wants to do a neurectomy but I want to investigate alternatives before taking the leap. Why? The alternatives, while they may not work, won't make things appreciable worse, whereas a neurectomy has a 3-6 month recovery if it goes well and can't really be undone if it goes wrong.