[jakeydus]

I think that is it happening is an important question, but “does the consumer actually want it to happen” should be equally important. It won’t be, because the c suite will just make the decision for us all, but it ought to be.

[com2kid]

If done properly you shouldn't be able to tell. A really good voice AI assistant is indistinguishable from front line support reading through a script, and potentially a few steps better.