[davidw]

> (2) HN is not a forum for complaints about YC companies

The user in question looks like he/she has been here for a while, so isn't just someone signing in to bitch about a company. People also regularly use HN to complain about Google, since they are generally not that great at customer service, so it's hardly a precedent.

Ultimately, you are correct that it's not the purpose of this site, but as long as it's an occasional thing, done with respect and tact, and aims to improve the service, I don't think it's such a bad thing. I'm not sure this post is the best example of all those qualities, but AirBnB is also big enough to handle it, too, no? It's not like he's picking on someone just starting out.

[tptacek]

You win some, you lose some. I was in the middle of a bunch of other stuff and dashed off a comment that got itself taken in ways I didn't intend. Sorry! :)