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by korm
200 days ago
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Yep, every SLA I've ever seen only offers credit. The idea that providers are incentivized to fudge uptime % due to SLAs makes no sense to me. Reputation and marketing maybe, but not SLAs. The compensation is peanuts. $137 off a $10,000 bill for 10 hours of downtime, or 98.68% uptime in a month, is well within the profit margins. |
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