[paxys]

In tech a customer with an annual contact value of tens to hundreds of millions of dollars will get a dedicated team of sales reps, account mangers, customer support, solutions architects, and definitely an executive point of contact. I'm sure the McDonald's-Coca Cola partnership is worth orders of magnitude more than that.

[makeitdouble]

> tens to hundreds of millions of dollars

That's usually not "a customer", it's either THE customer, or at least a strategic partner with which the company roadmap is discussed. I'm think bounds like Intel and Microsoft, or Apple and Foxconn.

[refulgentis]

Is the correction approach best, here? Of course at most companies that’s a ton of revenue! I can confirm at Google 10-100M yearly spend didn’t get you roadmap insight. Can’t parse second half of the comment, (bounds = boards, maybe?) but if we’re talking companies of that size, 10M-100M is almost assuredly _not_ getting you a front row seat to R&D.

[makeitdouble]

You made me realize I am too broke to properly understand the scale of "hundreds of millions". I took it as an order of magnitude higher.

You're right that mere millions won't get you that much love from Google.

[m463]

Yeah, I would imagine it goes both ways. I think McDonalds would lose money if they switched to pepsi. (I think subway recently did)

[kamaal]

>>In tech a customer with an annual contact value of tens to hundreds of millions of dollars will get a dedicated team of sales reps

In many Indian outsourcing firms, they permanently place a 'program manager' at big client's offices. Like for eg- Bank of America.

These managers also get a unlimited American express card, to spend on lunches, outings etc. You are expected to build 'relationships' so that when a project is needed to be won, you are just a call away from making it happen.

This is because a good percentage of the sales, projects, staffing, profits come from these big clients.