[mnicole]

While that's likely the case, at the end of the day if FB is trying to be an advertising platform, they can't do it without competent customer service to ensure they're not cannibalizing their own intent.

[amccloud]

Google seems to do just fine without comptent customer service. Maybe that's the key to a successful advertising platform.

[mnicole]

Can't tell if you're being sarcastic here.