[Javin007]

I let them know that if this isn't solved by COB tomorrow, I'll be pushing the client to switch to a new vendor. Then I received the email for the support ticket and see that they set it at the lowest priority.

I've already started playing with AWS to see how hard it is to spin up VMs there.

[pcdevils]

There's also digital ocean and hertzner cloud if you don't want to enter the AWS money pit. Though if you're looking to become a forensic accountant, AWS billing is great training

[BobbyTables2]

That should tell you everything you need to know…

[Galxeagle]

well I never said their sales team was good ha

Thanks for closing the loop - always interesting to hear about any progress when stuck in a bureaucratic logjam.

[Javin007]

So to fully close the loop, I convinced the client to go to AWS after this week's debacle. I showed them how simple it was to spin up a new box on AWS, and everything just worked. Then, I showed them how DIRECTLY within the AI help interface, as SOON as you say you "need to speak to a human" it gives you the SUPPORT TICKET INTERFACE to fill out RIGHT there. No "you must have a support contract to ask about a billing question" horseshit. DIRECT access to the support ticket system.

The customer has agreed that we should pivot to AWS. Microsoft has officially lost a $10M, 10 year contract, and it's going to their primary competitor.

I wonder how often this really happens, just so they can save a few bucks on tech support?