[altairprime]

You should probably consult a lawyer, or file a small claims court case for specific performance or refund of your $24 payment delivered by certified mail. In either scenario they will be motivated to accept and process your payment and restore normal services billing to you long before you see the inside of a courtroom, as lawyers cost them much more than $24/hour for an obvious fuckup on their side (and most likely they would have to send an actual executive to small claims court, where lawyers are unwelcome).

[Javin007]

Yeah, I've considered starting with an FTC/AG complaint to see if that would get any traction, but I'm still (naively?) crossing my fingers that I can get SOME movement on Twitter.

[altairprime]

Uh. Okay. But, like. Thousands of dollars a month in potential spend but no lawyer consult yet? You do you, but it sounds like you just aren't that into Azure. If you’re willing to post an essay about this, put your money where your keyboard is. Everything short of that can be safely and cheaply ignored by Microsoft with no consequence or penalty.

[Javin007]

It's not my money, it's the client's.

But this entire process has now given me a solid argument to have them switch vendors.

As for myself? I'm done with Azure entirely after today.

[altairprime]

Ah, I missed that in the question, apologies.