[CamperBob2]

This entire subthread is full of people missing the point: no removing features.

You can add them, you can even move them, but you don't get to take back something you already sold me, unless I also get to take back the money I gave you.

Really not super interested in excuses and whining. Either support the features you sold me, or refund my money. It really is that simple... and it really should be the law.

[Capricorn2481]

You can wish the thread was about that, but that's a completely different conversation, and you're the first to bring it up. I haven't seen any excuses for it. I don't like when I have something simple like an export tool in my app and it's suddenly gone.

But the question is how do you define what a feature is in networked apps? If you play an online game with a sniper rifle that one-shots people, and the developers nerf it, have they taken a feature from you? But everyone else loved the nerf? How do we support you and the players? Let you continue one-shotting them?

If the app you're paying for could message other users, but now they can block you, is the company supposed to give you a refund because now you can't message some users?

[CamperBob2]

Good questions. I could argue that the game rules can reasonably include clauses such as, "We can adjust weapon/defense parameters at any time." But the addition of a blocklist feature is a bit harder to hand-wave away because it could be said to be economically damaging to spammers. I would say yes, if the ability to message everybody is advertised as a feature, the company would need to refund the spammers (and kick them off.) Hopefully the company will learn to provide clearer terms of service next time.

In general I think the best answer to your objections is to require companies to specify up front exactly what features are being sold, and for how long they are guaranteed to be available. The onus would then be on the consumer to evaluate the list of guaranteed features against their wants and needs. Consumers would hopefully learn, over time, not to buy products that don't provide these guarantees up front.

Right now what they (we) are learning is not to trust anything with an Internet connection, because of abuses from a small number of prominent bad actors. Which is unfortunate.