I think it's still a mostly correct conclusion. Pretty much everywhere you look across services, they've been cooked to their bones. Have you noticed that supermarkets seem to have, like, 1/5th the employees they did before? Since when is 1 open lane on a Saturday night and a 30 minute wait acceptable?
Well, since we've accepted it. Everything kind of sucks and barely works, but it doesn't matter, because we ultimately put up with it.
Well, since we've accepted it. Everything kind of sucks and barely works, but it doesn't matter, because we ultimately put up with it.