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by BrenBarn
204 days ago
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I don't think you're going to become part of a majority, or at least not via that path. Companies are competing on obfuscation. Most people don't have the energy to even attempt to determine which companies are reliable. People will just drift from one provider to another, hoping each will be better than the last. Also, there's no way to know if they're going to rugpull until after they do so. Unless there are some consequences for doing that, it's too easy for people to set up a company, sell crap that will stop working, shut down, and then just start up a new company. There has to be some kind of force directing customers to the companies that will do a good job. |
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I believe you're underestimating "most people". Yes, sure, today it requires a lot of specialized knowledge to determine reliability. But if you try a lot of times you eventually notice the pattern and start asking more and more meaningful questions. Such as "does it work without Internet" or "can I disable updates"? That's the whole history of humanity - we try various things, learning as we go, refining our search directions as we learn.
Indeed, some niches, particularly those with high entry barriers, are not healthy. They lack proper competition and feedback mechanisms are broken by severe disparities. Those niches can be disrupted either through regulation (feedback through an alternative channel) or mass consumer action (amplified feedback).
I'm optimistic because I'm seeing signals that suggest companies explore all possible directions. For example, GE appliances have pretty much open control and diagnostic ports, with official SDK and corporate blessing to make enthusiast projects to extend appliance capabilities (with some caveats, e.g. SDK is not fully complete). When I was looking for a new washer and dryer machines GE became my obvious choice. And then there's also example of Kagi that sort of brought my faith in humanity, showing that wherever there's a demand, even if very niche, even if not fully realized by many, good things can and actually do happen. Sure, things are progressing very slowly, but as long as people can think and say "no, I'm unhappy about this and I don't want it" I'm sure we'll be eventually fine.
In the meanwhile, to accelerate, I guess best we can do is spread the awareness.