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by wombatpm
198 days ago
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I worked for a fortune 300 company that engaged in a Business Process Redesign initiative. After spending 90 million on the project they pulled the plug. My takeaway was that the project was doomed because it was named wrong. Should have been called Business Process Design. They are now owned by Private Equity. I can only wonder what madness the would have wrought with AI. They tried to implement a system whereby a customer has a single customer number. Between mergers, acquisitions and shutdowns it was impossible to keep straight and keep tracking history. It impacted rates, contracts, sales commissions, division revenue-everything. In they end they gave everyone a new number while still using the old ones. |
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