[TimPC]

I feel like this is an inside view from the BPO community and the only part of AI they see is the part that affects BPO. But for most businesses AI strategy is not about AI for internal use but AI to either improve customer funnels or launch new products. Most of the companies I've talked to in the past year wanted a strategy for customer facing AI not internal AI.

[bathtub365]

The last time a company put an AI chat bot between me and actual customer service it didn’t listen to my problem and hallucinated something I didn’t say.

[wizzwizz4]

LLMs do not improve customer funnels. Well-designed decision-trees can, but we're not calling those "AI" at the moment.