[grvdrm]

Ticket closing and KPI chasing is alive and well in small companies too. I have a client (less than 100 folks) that has a JIRA reporting process on par (and as bad as) as F500 company.

Seems to geared towards tracking work and increasing accountable behavior.

But then the consultant overseeing it (not me) sent a Claude generated report with some sort of JIRA ticket dump as input. All the tickets closed were in fact not done or not relevant. But they were “closed” in JIRA. Same thing with completed tickets.

Embarrassing work product and embarrassment for the company.