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by jlivingood
211 days ago
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For folks following this here - node and neighborhood look clean. The issue appears to be a failing cable modem (MB8611 - they seem to suffer frequent disconnects when they fail). We have suggested the customer replace the modem ASAP and we will re-run all the DOCSIS diagnostics. Suitable alternative COAM modems are listed at https://old.reddit.com/r/Comcast/comments/1kg99v3/buying_you... - Jason (I work at Comcast) |
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