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by gobip 207 days ago
It's not a storm in a teacup.

They lost thousands of emails and they treated every customer individually while blocking people from complaining on their subreddit.

Then, it was posted here on HN and they finally decided to stand up and fix their reputation by saying they care and want to do better, after months of silencing the issue as much as possible.

https://news.ycombinator.com/item?id=33432296

1 comments

Oh... It appears we were talking about 2 different things. After reading what you wrote, it appears that too is a storm in a teacup.

You are complaining about them "losing thousands of emails" when that is clearly not the case. The issue was with their IMAP bridge, meaning the emails in question would have been lost on a local host, not on Protonmail, and the 'lost emails' were fully recoverable just by logging into the web interface.

The emails were lost as it was rewritten by the bridge hence causing a loss.

You are, once again, confidently incorrect.