[diogenes_atx]

I lived on the west coast for 15 years, mostly in California, and in my experience Comcast/Xfinity is one of the worst companies I have ever encountered as a consumer. Not only is the service unreliable, the company tries to slap you with charges when you call to report a problem. One day I saw a Comcast technician working outside my apartment, and as he was leaving, my internet service went down. I called Comcast, they sent someone out a few hours later, the internet was restored... and then, when I got my monthly bill, there was an additional charge for $29 or something, iirc. When I called customer service to ask them to remove the charge, they transferred my call several times and put me on hold for several minutes every time they transferred the call. Finally, after a hour on the phone, they agreed to remove the charge.

Since then, I have moved to Austin, where there are two large Internet Service Providers competing against each other. I mostly use Spectrum; it is not perfect, people here complain about it, but it is incomparably better than Comcast.