[joezydeco]

These days you get a lot better result from any company if you take a few minutes, find the email of a few VPs in the target company, and write the execs directly.

Exec fowards the email to the correct underling with "WTF?" added to it. You get phone calls the next day.

[masfuerte]

Or send an actual letter in the post to the customer service department. I guess approximately nobody does this nowadays but it works very well for me.

[Nextgrid]

Registered mail with proof of delivery works and is scary for them because it's a legally-admissible paper trail and proof of you trying to resolve the problem in good faith, which will complicate any of their attempts to collect money out of you down the line should you choose to stop paying (which you should also do if they don't address the issue in a reasonable timeframe).

[op00to]

Send the letter via overnight mail - or better yet, FedEx. Mail goes to a mail room which may or may not be screened. FedEx seems far more “important”, and make it to the executive’s assistant’s desk who is far more likely to act on it.

[op00to]

Executive Email Carpet Bombing no longer works well, even with a cogent, calm, clear explanation of the issue and what you want them to do. At best it gets sent to a customer service manager, but in my experience it often gets sent to a black hole.

[Marsymars]

Half the execs at my company have declared email bankruptcy, and even if you work with them and they're expecting an email from you, you have to follow up in person or text them to tell them to check their email for the email they asked you to send them.

[decasia]

This reminds me exactly of "The Art of Turboing"[1]

[1] https://www.macwhiz.com/blog/art-of-turboing/

[qingcharles]

This can work. I have mixed results these days, usually down to issues of finding the right email addresses. I've been using SignalHire, but I need to use one with a deeper, more accurate database.

[Workaccount2]

Yeah, the trick is just getting to the other side of the "support wall". They go to great lengths to keep customers from wasting all their time (which frankly would indeed happen), but if you can get through (err, around) with a legitimate issue, the person on the other side usually cares about getting it fixed.