[1970-01-01]

Did you realize that you didn't include 'open source' in your statement? This is exactly what the desktop OS makers -Microsoft and Apple- do every single day. Their prices are mostly B2B and therefore hidden, but there is a steady income for each person involved in making the fix.

[fragmede]

and yet, Microsoft Teams is a total trash fire full of bugs that users hate. So something is broken (Teams. It's Teams that is busted).

[dahcryn]

it's the management structure that's broken. Plenty of decent engineers around microsoft who could fix it, plenty of customer and enterprises willing to pay, but they are not allowed to work on it because of prioritization bullshit, allegedly they could get more money elsewhere

That's literally the issue, management by KPI frameworks

[snoman]

I think it has more to do with bundling reducing the need to compete to zero. Change that and the economics of competition would take over and the changes would get prioritized but nobody at Teams needs to sell a single license, so the priorities become the bs like internal status and visibility and not product success.

How many companies have Teams for basically free with their 365 license but still pay for Slack? The marginal value of Teams is nearly zero.

[inopinatus]

There is also a matter of selective effort by staff senior enough to make their own choices. Many SDE3 (or whatever MS equivalent is) wouldn’t want to be associated with a dumpster fire product like Teams.

[fooker]

The economics for something like MS teams is not what you'd expect.

It has to be good enough that other options are not worth the hassle to switch over to, for enterprise customers. The quality doesn't matter in the slightest, because making it 5-10% better would cost double or triple.

Where quality does matter for these customers, backward compatibility, Microsoft does pretty well.

[firesteelrain]

I have used it every day for past 3-4 years. What bugs? I don’t love it but I don’t hate it either. I don’t understand the Teams hate

[LgWoodenBadger]

It asks me a quality survey after every call even though I have surveys off.

It shows unread messages for a chat that has the focus and the “unread” message is visible.

When using the keyboard shortcut to create a new message (Command-N) it drops the first character of the recipient unless I introduce a noticeable delay between shortcut and recipient.

I’m sure I have more, but these are just from memory.

[firesteelrain]

I just click the X rather than leave and I don’t get the survey popup. I mute most of the group chats. But it still shows unread so I know to go back and look at them

[zipy124]

If I try to play a video in a chat, and then press the three dots to go full screen or change quality or scroll through the video, it just jumps to the top of the chat. Messages do not sync between devices. Microphone or video sometimes do not work and requires a restart. Sending attachments often just results in a failed message. Note these happen on all the OS I have triend on high end devices and on extremely high end internet 10-gigabit.

There is also just feature jank like for instance you cannot have two instances open at the same time if you have two organisations that you work for, you have to switch constantly. This is a disaster for any consultants or contractors who are placed in-org on teams.

The calendar space for an all day event takes up a sliver of space on the calendar, meaning people will often instead schedule an event for 9-5 or worst case 12-12 hours so it's not missable on the calendar easily etc...

[fooker]

Most recently I had it put meetings on a different day because something was broken with it's outlook integration w.r.t starting the week on a Sunday vs Monday.

[FridayoLeary]

If you had made the same complaint about Win11 and you wouldn't be so far off. Microsoft is great at driver support which is the subject at hand.