|
|
|
|
|
|
by refactor_master
206 days ago
|
|
|
Actually, big orgs are doing exactly that; slapping a chatbot onto their support ticket backlog. Being really, actually “data driven” is hard, and must happen from the bottom up. So instead there’s chatbots in their frontend and support backend, but the backend doing the actual lifting probably hasn’t changed one bit. |
|
|