[nowarninglabel]

Congrats, that's a great move and I'd think a good decision for Twilio. My product manager came from our Customer Service team and is the best PM I've had. I think you nailed it when saying programmers don't need to be brilliant, but rather "it’s more important that you’re diligent and a methodical problem-solver."

[wlesieutre]

Especially when you're working on an existing product. Maybe it took some brilliance to come up with the first version of Google, but once something grows into a bajillion lines of code with tens or hundreds of people all working on little parts of it, brilliance will only get you so far.