[elzbardico]

And yet, the source problem still remains. The company has a shitty way of reporting quality issues in relation to parts and assemblies.

Being an automaker, I can almost smell the silos where data resides, the rigidly defended lines between manufactures, sales and post-sales, the intra-departmental political fights.

Then you have all the legacy of enterprise software.

And the result is this shitty warranty claims data.

[serjester]

As someone that also worked at a large automakers, I think you’re making large, unfounded assumptions.

Warranty data flows up from the technicians - good luck getting any auto technician to properly tag data. Their job is to fix a specific customer’s problem, not identify systematic issues.

There’s a million things that make the data inherently messy. For example, a technician might replace 5 parts before they finally identify the root cause.

Therefore, you need some sort of department to sit between millions of raw claims and engineering. I would be curious what kind of alternative you have in mind?

[drob518]

Silos are the root of all evil.