[wmf]

In the US the FCC named and shamed broadband ISPs for their low speeds and "magically" those speeds increased over the following years. Overcome with greed, some ISPs eventually found ways to cheat on the benchmarks though. https://www.fcc.gov/general/measuring-broadband-america

[fluoridation]

The question was whether a customer could do something.

[wmf]

I suppose in aggregate the customers could use their elected government to fix the problem. In theory.