[davidsainez]

Saw this post. clicked on pricing. "Run up to 20,000 requests for free", ok lets try it. sign up for an account. click on playground. try a query -> balance is insufficient. then I clicked on "pricing" tab inside of the dashboard (https://platform.parallel.ai/pricing), no mention of any free requests.

I pay for a lot of tools, but patterns like this leave me with a really bad impression.

[nextworddev]

+ apps that make it hard to cancel on a self serve basis

I tried cancelling Exa (search) and they had me email the support, which they ignored and required a follow up. Then they had the nerves to ask for feedback.

[Havoc]

In some jurisdictions this is now illegal. e.g. UK Digital Markets, Competition & Consumers Act 2024

https://sintons.co.uk/sintons_i_p/new-laws-protecting-consum...

[kshelat]

hi-this is unexpected. new users should receive free credits. we're looking into the bug. happy to help if you can email [e-mail]

[drewbitt]

I did not get it either. Let me know when new users can trial the product.