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by AlexandrB
220 days ago
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It is dismissive. "Your AI just deleted 20 years of my hard work" "Let's hop on a quick call so we can truly understand what you're struggling with". The response doesn't acknowledge the severity of the problem at all and the wording of "what you're struggling with" suggests that the original poster is somehow at fault (or too dumb) for "struggling" with Mozilla's terrible decisions. This is the kind of reply you'd get if you contacted Dell tech support because your computer is not turning on. |
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I assume it didn't. I can't imagine it's not versioned.
> The response doesn't acknowledge the severity of the problem at all
Offering to escalate to a phone call immediately seems to acknowledge the severity to me. Not really sure what you want here. The person came in with complaints, the response is to dig into them over the phone. That's ideal.
> the wording of "what you're struggling with" suggests that the original poster is somehow at fault (or too dumb) for "struggling" with Mozilla's terrible decisions.
This is a bizarre interpretation. I read it as validating that the person is having a rough time. There is zero indication of whose fault it is, or that it has anything to do with intelligence. That's coming from you, not the text. The fact that you are reading empathetic wording as an insult to someone's intelligence baffles me.