[cma]

> Are you truly "struggling to understand" what someone means

You've turned this around into a very different quote, and shouldn't use quote marks for that. They wrote:

> We want to make sure we trully understand what you're struggling with.

I don't like their response and agree with a lot of people in the thread it looks like they are trying to do the call to take it private. But we don't have to make up stuff.

[atoav]

Yes, but what is there to understand? A bot erased the hard work of people. That is the point.

Sure there may be more fine detail to understand around the guidelines etc, but first you should acknowledge that (A) your bot fucked up big time, (B) everybody would be pissed if years of work would be overwritten in such disrespectful manner and (C) that this isn't how you want to treat your community.

If you don't manage that this person made the right call when they decided to leave.

[cma]

Sure, but there is no reason to fabricate a quote they never said. Their offputting real response can stand on its own without imagining a new one that never happened.

[detaro]

If the post gave any acknowledgement to the already stated complaints I'd agree with you, but it does not, and that does stand out and leads to my reading.