[jesterson]

Ok, how the perfect reaction would be if you were at charge?

I understand people have sympathy inclination to victims, so everyone would assume the victim is good and other side is bad. I have worked long enough with japanese people knowing they can throw unpredictable tantrums.

As a manager, what would be your best course of action to deal with similar situation?

[port11]

Acknowledging the mistake immediately seems like a good start, as I've said.

Life doesn't always have to be from the perspective from “a manager”, these are community volunteers doing untold hours of unpaid work. Just be a person, whose acquaintance is upset you replaced their handmade postcard with an AI-generated one.

[jesterson]

Acknowledging a mistake, no matter genuinely or not, doesn't solve the situation. It just makes victim feel good a bit.

Agree on manager view, I was rather putting situation in a wrong perspective. It doesn't change the questions though - what would you do to resolve the situation (not to make the other side feel good)?

[port11]

> Acknowledging a mistake, no matter genuinely or not, doesn't solve the situation. It just makes victim feel good a bit.

This feels very wrong to me, I'm sorry, but I'd be very pissed if you told me such a thing in a personal context. Reminds of Stanley from The Office, who claims he never apologised to any of his wives.