[Incipient]

My partner has been picking me up on the specifics of wording.

Is there a slightly different phrasing that would make this better, or is it the sentiment that's crap?

"I'm sorry for how these changes impacted you"? Personally just the sentiment feels insincere to me haha.

[kentm]

Don’t use passive voice in an apology. “We’re sorry that we made the change without consulting your team or considering your circumstances.”

The change did not fall out of thin air. It was something they did. If they do not own it explicitly then it’s insincere full stop.

[pseudalopex]

The sentiment is more important. But I'm sorry for how you feel suggests to many people the sole problem was their feelings. I'm sorry for how these changes impacted you suggests the changes could have been wrong.

[mewse-hn]

I don't think it's the specific phrasing. They could have said "I'll contact you by email to try and understand your concerns" and it's still dodging the explicit, concrete list of grievances.

However, "let's hop on a call" is just additionally dismissive.

[4bpp]

Two things stand out, besides what has been already mentioned.

* The infantile corporate-cutesy wording "hop on a call" is not appropriate when talking to somebody who feels that you deeply wronged them. It has the same vibes as cheery "Remember: At Juicero, we are all one big family!" signatures on termination notices, and Corporate Memphis.

* In the first sentence, Kiki says "about the MT workflow that we just recently introduced". Why is this level of detail shoehorned in? Everyone in that conversation already knows what it is about. It's as if Kiki can't resist the temptation to inject an ad/brag about their recently introduced workflow for any drive-by readers. "I'm sorry you were dissatisfied with your Apple(R) iPlunger X(TM), which is now available at major retailers for only $599!"

[petre]

The response was likely also written by AI so there is no point analyzing it. It just ads insult to injury.