[gdulli]

Isn't their business model largely centered around the concept of scaling up business without scaling up staff proportionately? A big part of their innovation was getting people to tolerate nonexistent/automated customer service.

[9cb14c1ec0]

Customer service would not have to be a cost center for large clouds. I think many people would be glad to have an option to pay $100 to speak to a real person.

[gdulli]

If they were only an enterprise cloud company I think they'd see it that way. But having no customer service for any of their consumer services has become the DNA of the whole company.

[busymom0]

I develop apps for both iOS and Android and while iOS does need a yearly membership, at least any time my app or update is rejected, I am able to interact with actual humans to have the issue resolved. On Google play store, it's just bots to deal with.