[gwbas1c]

Just wanted to chime in that, at my company, we have some policies that impact when we actually update our status page to show that we have an outage. Without going into details, the policies deliberately slow down our reporting of downtime: We (engineering) need to have a clear understanding of what the problem is before we say there is a problem publicly.

I've personally challenged some details in these policies, which I won't discuss publicly. What I generally agree with is that it's important to have a human in the loop, and to be very thoughtful about when to update a status page and what is put there.