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by arccy
229 days ago
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Another way to look at it is: you already know the service is down because you can't use it. The status page being manually updated means someone is aware and actually working on fixing it, rather than it being automated and the other side just ignoring it... |
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I would add that I once had to file an FCC complaint when my internet went down. Comcast kept sending me to an AI bot; it appeared that they automated their status page and customer support phone line to the point where I didn't believe that an actual person was aware of the problem and fixing it.