[stackskipton]

So they don't set reasonable expectations with the customers and accept any and all garbage. As Ops person, this is a path to Ops hell as customers throw more and more garbage at you and toil dealing with customer problems becomes unbearable.

This is a case of Product Team not working with customers, finding out what is reasonable and allowing system to set reasonable limits.

[sally_glance]

I would give them some leeway, sometimes you have to learn the hard way. But I was also kind of surprised didn't mention contacting the client anywhere.