[crabmusket]

> But right now, they’ve just made it free.

It sounds like you're positioning this as a counter to the post you're replying to, but I think that is actually what they're complaining about.

> you only pay if you want Canva AI features

Right, so what they've done is tied their business model as a product to AI features and nothing else. That's not "oh good, I can use it for free", it's "oh no, they are no longer incentivised to care about the parts of the product I wanted".