[scuff3d]

Agreed. Also people tend to add a lot of context when they're talking through a process. That often gets left out when writing.

I've written docs at work intended for non (or less) technical people and it's a pain in the ass to try and get screenshots of expected inputs/outputs, try to predict every question or misunderstanding and make the writing clear. There has been more than a few times I wished I could just record a video.