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by jasonthorsness 232 days ago
This attitude doesn't reflect poorly on the users. Outside any kind of charity situation, if you pay for something that is free it makes you a sucker. You need to make sure users understand that paying makes them savvy/smart or otherwise benefits them.
2 comments

Right now, paying for my app DOES make you a sucker - the Level 177 user proves it. She gets full value free.

The Kagi model Lee mentioned above would flip this: free tier is limited (50-100 completions/month), heavy users pay to continue. Then paying makes you smart (you're getting 800 completions/month for $5), not a sucker.

But that requires confidence the core is worth paying for. And based on my conversion data (0.8%), most people try it and decide it's not.

So maybe the real issue is: the core isn't valuable enough to limit. And if I can't confidently say 'this is worth paying for after 100 uses,' then I don't have a product.

One thing I have observed (but this is in B2B) is that developers can be a lot more cautious around asking for money than they should be. Sales can often tell customers they need to pay and they will pay. Complaints about cost are part of the negotiation process in this environment. In B2C I don't know.
I’m not criticizing the non-paying users. But I wouldn’t go so far as to call those who pay when they don’t have to “suckers”. I don’t think I’m a sucker for tipping people when I don’t have to, or for dropping money in a street musician’s hat. I’m happy to pay for what I’ve received, when I can.