[t00]

As much as I agree with app deployment headaches, apps provide something a website cannot (except PWA) - ability to do stuff offline, log and register data which can be uploaded when connection is re-established. When talking about user experience - launching the app, selecting new -> quote -> entering details -> save -> locking the phone without worrying or waiting, knowing that it will eventually get uploaded, is much more convenient than walking with the phone around the property to get better reception to even load the new quote page.

UX matters, and user does not care if the native wrapper or 500kB of js is there or not, as long as the job is done conveniently and fast.