[stevenkkim]

This happened to me in the U.S. too. Family plan went from $99/yr to $129/yr. I was going to just going to resentfully accept this, when I just got annoyed and said, "you know what? we don't use word and excel enough to justify this and there are definitely alternatives." Only when I went to cancel did I find out that they tried to force me onto the $129 "with AI" plan (who actually thinks AI features are worth anything? I've never used them in office or really any MS product) and that the "without AI" plan is still $99.

I decided to cancel anyway because I was still resentful.

Thing is, either $99 or $129 for the Family plan is actually quite reasonable, our family has 5 users. I just don't like giving money to deceitful or disrespectful companies.

If Microsoft had just kept the pricing the same as they had for many years, I almost certainly would have re-subscribed.

[jay_kyburz]

I had to update my credit card details on Dropbox, but the website it so badly designed, I almost just canceled. I'm not sure if its dark patterns or incompetence.

I _suspect_ they switched me from annual billing to monthly while I was updating, but the support chat guy said I was still annual. If it turns out he was wrong, I'm out.

[stevenkkim]

I suspect Dropbox doesn't care about b2c customers anymore... only b2b

[giancarlostoro]

The worst part is it literally costs them the same to tack on AI they are just hiking the price in order to generate more revenue. Running Word locally does not cost them more.

[kenjackson]

Actually I doubt that's true. There is a cost to running AI in the cloud (I assume its not run locally).

[stevenkkim]

Yeah, I'm pretty sure it's in the cloud and not local. Still useless to me.

I use AI all the time when coding (very useful) and ChatGPT in general is also very useful. Never found Windows co-pilot or Office co-pilot useful for anything.

[giancarlostoro]

My argument is that running the Windows software on the end users machine does not cost them any additional compute. The AI does, they could “eat the cost” easily. Now they are having people cancel their plans.

[dmix]

> Family plan went from $99/yr to $129/yr.

How did you find out it was $30 more? Did they email you?

[stevenkkim]

Yes, here's the email. No mention of the $99 no-AI option.

Thank you for being a valued Microsoft 365 subscriber. To reflect the value we’ve added over the past decade, address rising costs, and enable us to continue delivering new innovations, we’re increasing the price of your subscription.

Effective February 14, 2025, the price for Microsoft 365 Family subscriptions will increase from USD 99.99* per year to USD 129.99* per year. To continue with the new price, no action is needed—your payment method on file will be automatically charged. To make changes to your subscription plan or turn off recurring billing, visit your Microsoft account at least two days before your next billing date.

By maintaining your subscription, you’ll enjoy secure cloud storage, advanced security for your data and devices, and cutting-edge AI-powered features, along with all your other subscription benefits. Thank you for choosing Microsoft.

Learn more about how to manage your subscription, including how to cancel and switch your subscription.

* Subscription prices listed do not include any discounts, promotions, or special offers that may be available.

[EvanAnderson]

Same email here. My plan renewed in May. Absolutely no advertising that I could keep my "classic" plan. It seemed like the only choice was $129 or the highway.

I just did the steps described in[0] to convert back to the "Classic" plan. Microsoft says my plan will renew in May for $99, but I'm not getting the $15 of the $30 I was forced into paying in May back. I've never used any of the Copilot "features". I'd rather have my renewal discounted by $15 to $30.

As I said in another comment: We need a US class action. It will only enrich the lawyers but it might serve as some type of deterrent to Microsoft. Maybe. Probably not.

[0] https://news.ycombinator.com/item?id=45722444

[dmix]

Netflix and Spotify also auto bump the prices even for auto-renewal. I believe the issue here is that Microsoft created a new pricing category while keeping the $99 one, but bumped everyone to the new one. That is where it gets sketchy.

If they eliminated the $99 one then it might be a nothingburger.

Might be class action worthy.

[hsbauauvhabzb]

To me this is what seems odd, how can you charge my card more without me explicitly allowing that?

I would have thought visa and Mastercard would have something to say about it, but they’re probably in bed with FAANG anyway.