[notmyjob]

I’ve been told repeatedly by high ranking members of the apple support forum to never look at logs. Only schizos and idiots look at the logs they said. Even experienced apple developers don’t look at the logs I was told. This makes me question everything about apple support, especially the “geniuses” that work at the Apple Store.

[jeroenhd]

My experience with the Apple support forum is that everyone that bothers to write an answer will tell you that you're using the product wrong, you're wrong for trying to use a product the way you want, or that your problem is actually a feature that you're misunderstanding.

It's as useless as Microsoft's forum except it's run by people who want to defend the company's honour more than they want to tell you to do a clean install of your OS.

Of course, neither is an official support channel. They're just users offering support to other users. Many of them don't seem to have all that technical a background, they've just used products they're suggesting solutions for for a long time and have gathered some useful tricks, which may end up causing some cargo culty suggestions.