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by drob518 233 days ago
Indeed. The SaaS model allowed the software companies to have perfect control of their users. You might pay more and have unused accounts, but you’ll never pay less. It also was great for adoption because there was nothing to install. Salesforce was notorious for selling to penetrating an account by selling to individual sales people, then to sales teams, then sales departments, and only when everyone was already using it to the rest of the company and IT departments. The sales person could get started with a single account using a corporate credit card. Then, once hooked, there was value in getting a whole team onboard, etc. it was really brilliant.