[MrWB]

Most people lack the medical literacy to understand any of this. People don’t read their letters telling them to not eat before surgery, are they going to read the list of potential side effects of a medication? How many people read the information sheets that come with their prescription medication?

[bobmcnamara]

When my wife worked check-in for a surgeon, she used the line, "Good morning ${PATIENT_NAME}! What did you have for breakfast today?" as a shibboleth for sending patients home to reschedule.